Log processing is delayed

Incident Report for Redox

Resolved

Messages are now processing normally. If you have any additional questions or are not seeing expected logs, please reach out to support@redoxengine.com

Posted Feb 26, 2026 - 11:47 CST

Monitoring

A fix has been implemented for the traffic processing issue and we are monitoring the results. Message processing latency is catching up.

If you have any questions, please contact us at support@redoxengine.com

Posted Feb 26, 2026 - 11:39 CST

Identified

We are aware of an issue with our message processing.

What this means: Messages are presently not processing as expected. Logs are taking longer to process than expected. Please expect delays in message receipt until we have identified the issue and implemented a fix.

What we will do: After a fix has been implemented, Redox will go through affected messages and determine what action can be taken to rectify the situation

If you have any additional questions please reach out to us at support@redoxengine.com

Posted Feb 26, 2026 - 11:33 CST

This incident affected: Traffic Processing.