All Systems Operational

About This Site

During planned maintenance or downtime, system availability may deviate from normal, but message flow through Redox shouldn’t be impacted. In the rare case of disruption, most messages will queue and be delivered after downtime since we don’t manually pause queues during maintenance.

You shouldn’t need to do anything since a Redoxer is always on call during and after the maintenance window to make sure traffic flow is normal. But if needed, you can proactively monitor your queues after downtime.

Traffic Processing Operational
Logs (view/search) Operational
Alerting Operational
Dashboard Tools Operational
Platform API Operational
Developer Docs Operational
Hosting Operational
Hosting Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
Third Party Services Operational
Verato EMPI Operational
IMO Codeset Normalization Operational
Clinical Networks Operational
RLS Operational
Carequality Operational
CommonWell Operational
DirectTrust Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Monthly Maintenance - July 2026 Jul 18, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:20 CST

Monthly Maintenance - August 2026 Aug 15, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:21 CST

Monthly Maintenance - September 2026 Sep 19, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:22 CST

Monthly Maintenance - October 2026 Oct 17, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:25 CST

Monthly Maintenance - November 2026 Nov 21, 2026 02:30-04:30 CST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:26 CST

Redox FHIR Sandbox Refresh Dec 1, 2026 08:00-16:00 CST

The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:38 CDT

Monthly Maintenance - December 2026 Dec 19, 2026 02:30-04:30 CST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:27 CST
Jul 3, 2026

No incidents reported today.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026
Resolved - This incident has been resolved.
Jun 23, 10:07 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 13:50 CDT
Identified - We have identified the cause for the log visibility issues and are actively working on a fix. We are seeing the number of messages with delays decrease. We will update the status of this incident when said fix has been deployed.
Jun 22, 12:59 CDT
Update - We are continuing to investigate this issue.
Jun 22, 11:27 CDT
Investigating - The visibility of RedoxEngine message/transmission logs in the dashboard have fallen behind starting at 10:15 AM Central. Our team is currently investigating the cause and working on a solution.

Overall message traffic is unaffected.

If you have any additional questions, please notify us at support@redoxengine.com.

Jun 22, 11:02 CDT
Jun 22, 2026
Jun 21, 2026

No incidents reported.

Jun 20, 2026
Completed - The scheduled maintenance has been completed.
Jun 20, 04:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 02:30 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 24, 17:20 CST
Jun 19, 2026

No incidents reported.