All Systems Operational

About This Site

Redox's Response to the Optum Cyber Event

During planned maintenance or downtime, system availability may deviate from normal, but message flow through Redox shouldn’t be impacted. In the rare case of disruption, most messages will queue and be delivered after downtime since we don’t manually pause queues during maintenance.

You shouldn’t need to do anything since a Redoxer is always on call during and after the maintenance window to make sure traffic flow is normal. But if needed, you can proactively monitor your queues after downtime.

Uptime over the past 90 days. View historical uptime.
API ? Operational
Dashboard ? Operational
redoxengine.com ? Operational
Engine Core ? Operational
Data Models ? Operational
Hosting Operational
Hosting Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
VPN ? Operational
Polling Operational
docs.redoxengine.com ? Operational
ScienceIO ScienceIO API Operational
Third Party Services Operational
Verato EMPI ? Operational
IMO Codeset Normalization ? Operational
Carequality Operational
90 days ago
99.91 % uptime
Today
RLS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Redox FHIR Sandbox Refresh Jun 1, 2025 08:00-16:00 CDT
The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:36 CDT
Redox FHIR Sandbox Refresh Dec 1, 2025 08:00-16:00 CST
The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:37 CDT
Redox FHIR Sandbox Refresh Jun 1, 2026 08:00-16:00 CDT
The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:37 CDT
Redox FHIR Sandbox Refresh Dec 1, 2026 08:00-16:00 CST
The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:38 CDT
Past Incidents
Dec 14, 2024

No incidents reported today.

Dec 13, 2024
Message Processing Halted for Subset of Customers
Resolved - This incident has been resolved.
Dec 13, 07:29 CST
Monitoring - A fix has been implemented and we are monitoring the results.

Customers should see that traffic flow has resumed and may notice a larger queue depth until caught up.
Dec 13, 07:13 CST
Identified - The issue has been identified and a fix is being implemented.
Dec 13, 07:07 CST
Investigating - Redox is investigating an issue affecting message processing for a subset of customers.

Affected customers may notice a stop to inbound traffic from Redox and an inability to send messages outbound to Redox.
Dec 13, 07:00 CST
Dec 12, 2024

No incidents reported.

Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024
Advanced MD credentials locked out
Resolved - A large majority of polling workflows have been re-enabled and traffic should be flowing as expected. A small subset of credentials do need to be reset but we have communicated with these customers individually to resolve these on a case by case basis. The incident is now considered resolved.
Dec 4, 19:16 CST
Identified - The issue has been identified and a fix has been implemented. We are now working with the appropriate AdvancedMD teams to have our credentials reset so polling and other workflows can be resumed.
Dec 4, 16:09 CST
Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024
Redox FHIR Sandbox Refresh
Completed - The scheduled maintenance has been completed.
Dec 1, 16:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 08:00 CST
Scheduled - The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Jun 17, 08:33 CDT
Nov 30, 2024

No incidents reported.

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