All Systems Operational

About This Site

Redox's Response to the Optum Cyber Event

During planned maintenance or downtime, system availability may deviate from normal, but message flow through Redox shouldn’t be impacted. In the rare case of disruption, most messages will queue and be delivered after downtime since we don’t manually pause queues during maintenance.

You shouldn’t need to do anything since a Redoxer is always on call during and after the maintenance window to make sure traffic flow is normal. But if needed, you can proactively monitor your queues after downtime.

API ? Operational
Dashboard ? Operational
redoxengine.com ? Operational
Engine Core ? Operational
Data Models ? Operational
Hosting Operational
Hosting Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
VPN ? Operational
Polling Operational
docs.redoxengine.com ? Operational
ScienceIO ScienceIO API Operational
Third Party Services Operational
Verato EMPI ? Operational
IMO Codeset Normalization ? Operational
Carequality Operational
90 days ago
100.0 % uptime
Today
RLS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Monthly Maintenance - March 2024 Mar 16, 2024 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 05, 2024 - 08:54 CST
Monthly Maintenance - April 2024 Apr 20, 2024 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 05, 2024 - 08:55 CST
Monthly Maintenance - May 2024 May 18, 2024 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 05, 2024 - 08:56 CST
Monthly Maintenance - June 2024 Jun 15, 2024 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 05, 2024 - 08:56 CST
Monthly Maintenance - July 2024 Jul 20, 2024 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 05, 2024 - 08:57 CST
Monthly Maintenance - August 2024 Aug 17, 2024 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 05, 2024 - 08:57 CST
Monthly Maintenance - September 2024 Sep 21, 2024 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 05, 2024 - 08:57 CST
Monthly Maintenance - October 2024 Oct 19, 2024 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 05, 2024 - 09:05 CST
Monthly Maintenance - November 2024 Nov 16, 2024 02:30-04:30 CST
We will be undergoing scheduled maintenance during this time.
Posted on Jan 05, 2024 - 09:06 CST
Monthly Maintenance - December 2024 Dec 21, 2024 02:30-04:30 CST
We will be undergoing scheduled maintenance during this time.
Posted on Jan 05, 2024 - 09:06 CST
Past Incidents
Feb 26, 2024

No incidents reported today.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Resolved - This incident has been resolved.
Feb 23, 10:53 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 10:33 CST
Feb 22, 2024
Resolved - This incident has been resolved.
Feb 22, 17:41 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 22, 17:28 CST
Identified - Starting at 10:35am CST this morning (Feb 22nd), the Record Locator Service for Carequality was not returning patient results as expected. The issue has been identified and a fix is on the way.
Feb 22, 16:33 CST
Feb 21, 2024

No incidents reported.

Feb 20, 2024
Resolved - This incident has been resolved. More information regarding the root cause and impact will follow.

Thank you for your patience and understanding.

Feb 20, 12:57 CST
Monitoring - VPN Tunnel stability has been achieved at this time.

Redox is still investigating the root cause and solution of this issue.

Feb 20, 10:50 CST
Update - Redox is still investigating this issue.
While we troubleshoot, you may notice your VPN tunnel to Redox disconnecting and reconnecting sporadically.
Thank you for your patience while we investigate.

Feb 20, 10:08 CST
Investigating - Redox is currently investigating an issue affecting a subset of our customers utilizing VPN connectivity.

At this time, if you are experiencing VPN connectivity issues with Redox, it is likely due to this outage. We ask that you wait to submit a ticket until this issue has been resolved.

We will provide updates as they become available. Thank you.

Feb 20, 09:48 CST
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024
Completed - The scheduled maintenance has been completed.
Feb 17, 04:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 02:30 CST
Update - We will be undergoing scheduled maintenance during this time.
Jan 5, 09:39 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 5, 08:54 CST
Feb 16, 2024

No incidents reported.

Feb 15, 2024
Resolved - This incident has been resolved and all logs should now be caught up.
Feb 15, 14:22 CST
Monitoring - A small subset of logs are delayed for approximately 20 minutes . A fix has been deployed and we are actively monitoring results.
Feb 15, 14:07 CST
Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.