All Systems Operational

About This Site

Redox's Response to the Optum Cyber Event

During planned maintenance or downtime, system availability may deviate from normal, but message flow through Redox shouldn’t be impacted. In the rare case of disruption, most messages will queue and be delivered after downtime since we don’t manually pause queues during maintenance.

You shouldn’t need to do anything since a Redoxer is always on call during and after the maintenance window to make sure traffic flow is normal. But if needed, you can proactively monitor your queues after downtime.

Uptime over the past 90 days. View historical uptime.
API ? Operational
Dashboard ? Operational
redoxengine.com ? Operational
Engine Core ? Operational
Data Models ? Operational
Hosting Operational
Hosting Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
VPN ? Operational
Polling Operational
docs.redoxengine.com ? Operational
ScienceIO ScienceIO API Operational
Third Party Services Operational
Verato EMPI ? Operational
IMO Codeset Normalization ? Operational
Carequality Operational
90 days ago
100.0 % uptime
Today
RLS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Monthly Maintenance - August 2024 Aug 17, 2024 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 05, 2024 - 08:57 CST
Monthly Maintenance - September 2024 Sep 21, 2024 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 05, 2024 - 08:57 CST
Monthly Maintenance - October 2024 Oct 19, 2024 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 05, 2024 - 09:05 CST
Monthly Maintenance - November 2024 Nov 16, 2024 02:30-04:30 CST
We will be undergoing scheduled maintenance during this time.
Posted on Jan 05, 2024 - 09:06 CST
Redox FHIR Sandbox Refresh Dec 1, 2024 08:00-16:00 CST
The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:33 CDT
Monthly Maintenance - December 2024 Dec 21, 2024 02:30-04:30 CST
We will be undergoing scheduled maintenance during this time.
Posted on Jan 05, 2024 - 09:06 CST
Redox FHIR Sandbox Refresh Jun 1, 2025 08:00-16:00 CDT
The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:36 CDT
Redox FHIR Sandbox Refresh Dec 1, 2025 08:00-16:00 CST
The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:37 CDT
Redox FHIR Sandbox Refresh Jun 1, 2026 08:00-16:00 CDT
The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:37 CDT
Redox FHIR Sandbox Refresh Dec 1, 2026 08:00-16:00 CST
The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:38 CDT
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
Some Carequality documents are being returned as base64
Resolved - This incident has been resolved.
Jul 26, 11:28 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 26, 11:17 CDT
Identified - The issue has been identified and a fix is being implemented.
Jul 26, 11:01 CDT
Investigating - We have identified an issue where some Carequality documents are being returned as base64 instead of XML. Our engineering team is working on a fix.
Jul 26, 10:43 CDT
Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024
Monthly Maintenance - July 2024
Completed - The scheduled maintenance has been completed.
Jul 20, 04:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 02:30 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 5, 08:57 CST
Jul 19, 2024

No incidents reported.

Jul 18, 2024
Redox VPN Environment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 22:00 CDT
Update - We have added an hour onto this maintenance window. No interruption to connectivity has occurred thus far.
Jul 18, 20:49 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 20:00 CDT
Scheduled - Redox will be performing upgrades to our VPN infrastructure, and connectivity may not be available. 

​​​​​​​Disregard any automated alerts you receive between 8:00 PM CT - 9:00 PM CT as they will likely be related to this event.
Jul 17, 14:07 CDT
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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