All Systems Operational

About This Site

During planned maintenance or downtime, system availability may deviate from normal, but message flow through Redox shouldn’t be impacted. In the rare case of disruption, most messages will queue and be delivered after downtime since we don’t manually pause queues during maintenance.

You shouldn’t need to do anything since a Redoxer is always on call during and after the maintenance window to make sure traffic flow is normal. But if needed, you can proactively monitor your queues after downtime.

Uptime over the past 90 days. View historical uptime.
API ? Operational
Dashboard ? Operational
redoxengine.com ? Operational
Engine Core ? Operational
Data Models ? Operational
Hosting Operational
Hosting Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
VPN ? Operational
Polling Operational
docs.redoxengine.com ? Operational
ScienceIO ScienceIO API Operational
Third Party Services Operational
Verato EMPI ? Operational
IMO Codeset Normalization ? Operational
Carequality Operational
90 days ago
100.0 % uptime
Today
RLS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Customer Traffic Alert Maintenance Dec 5, 2023 16:00-17:00 CST
During this time, the third-party service Redox leverages will be undergoing maintenance.

As a result, our Customer Traffic Alerts will not run during this time.

Data will continue to flow, and once the maintenance is over, you will be able to review alerts triggered during the maintenance (where applicable.)
Posted on Nov 16, 2023 - 04:00 CST
Monthly Maintenance - December 2023 Dec 16, 2023 02:30-04:30 CST
We will be undergoing scheduled maintenance during this time.
Posted on Jan 13, 2023 - 10:05 CST
Past Incidents
Nov 29, 2023

No incidents reported today.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023
VPN Traffic Degraded for Subset of Customers
Resolved - This incident has been resolved.
Nov 22, 08:35 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 08:29 CST
Identified - We are currently investigating an issue affecting our VPN gateway, which has affected traffic for a subset of customers. You may receive alerts regarding messages not being delivered during this time.

Redox has identified the issue and is working on implementing a fix for this. Thank you for your patience.
Nov 22, 08:24 CST
Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023
Issue Processing Client Certificate Traffic
Resolved - This incident has been resolved.
Nov 17, 11:35 CST
Identified - The issue has been resolved with CEQ. Carequality data is flowing as expected at this time.
Nov 17, 11:08 CST
Investigating - Redox is investigating a message delivery issue:

What is affected: XCPD, XDR, XCA and Carequality traffic.

What is NOT affected: Redox API, SFTP, HL7v2 traffic.
Nov 17, 10:53 CST
Logs not searchable via dashboard and Platform API - message processing not impacted
Resolved - This incident has been resolved.
Nov 17, 10:46 CST
Monitoring - A fix has been implemented and logs are searchable again. We are continuing to monitor.
Nov 17, 10:42 CST
Investigating - Redox is currently experiencing an issue with querying for logs via the dashboard and the Platform API, which means that logs are not searchable. Actual message processing is not impacted. We are investigating the issue and will provide further updates as more information becomes available.
Nov 17, 10:36 CST
Nov 16, 2023

No incidents reported.

Nov 15, 2023

No incidents reported.

← Incident History Powered by Atlassian Statuspage