All Systems Operational

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Redox Engine status page

API ? Operational
Dashboard ? Operational
redoxengine.com ? Operational
Engine Core ? Operational
Data Models ? Operational
Hosting Operational
Hosting Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
VPN ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Redox Scheduled Maintenance Apr 11, 02:30-04:30 CST
We will be undergoing scheduled maintenance during this time.
Posted on Feb 4, 08:33 CST
Past Incidents
Feb 23, 2020

No incidents reported today.

Feb 22, 2020

No incidents reported.

Feb 21, 2020
Resolved - This incident has been resolved.
Feb 21, 10:23 CST
Monitoring - Performance has stabilized and we are actively monitoring.
Feb 21, 08:52 CST
Investigating - Some users of the dashboard may experience delays accessing dashboard pages. At this time message processing is not impacted. If you have additional questions, please reach out to support@redoxengine.com. We will post updates as available.
Feb 21, 08:15 CST
Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Resolved - This incident has been resolved.
Feb 14, 08:03 CST
Monitoring - Redox and Allscripts have identified the root cause and have made adjustments to resolve connectivity issues. We're continuing to monitor.
Feb 13, 12:38 CST
Update - We are continuing to investigate this issue.
Feb 13, 10:49 CST
Investigating - We are experiencing degraded performance with the Allscripts EHR API. At this time, we cannot query or push data to any Allscripts site. Our teams are working with Allscripts to resolve the issue as quickly as possible.

If you have any questions, please reach out to Redox Support : support@redoxengine.com
Feb 13, 10:48 CST
Feb 12, 2020
Resolved - The incident has been resolved. The engine is functional and all message traffic is being processed.
Feb 12, 04:28 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 03:41 CST
Update - We are the process of restoring service. At this time, the engine is partially active.
Feb 12, 03:22 CST
Identified - We have determined the cause of the issue and are working to implement a fix
Feb 12, 02:55 CST
Investigating - At approximately 1:30 AM CT, The RedoxEngine experienced an issue and is not able to process inbound messages. We are currently investigating. If you have any questions, call us at 608-216-2540 or support@redoxengine.com
Feb 12, 02:41 CST
Feb 11, 2020

No incidents reported.

Feb 10, 2020
Completed - The scheduled maintenance has been completed.
Feb 10, 03:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 02:30 CST
Scheduled - Redox will be performing scheduled maintenance on Monday, February 10th, between 02:30a-03:30a CT

During this window, we are planning for a 10-15 minute outage for minor database maintenance.

If you have any questions, please notify us at support@redoxengine.com.
Feb 5, 16:44 CST
Feb 9, 2020

No incidents reported.