All Systems Operational

About This Site

During planned maintenance or downtime, system availability may deviate from normal, but message flow through Redox shouldn’t be impacted. In the rare case of disruption, most messages will queue and be delivered after downtime since we don’t manually pause queues during maintenance.

You shouldn’t need to do anything since a Redoxer is always on call during and after the maintenance window to make sure traffic flow is normal. But if needed, you can proactively monitor your queues after downtime.

Traffic Processing Operational
Logs (view/search) Operational
Alerting Operational
Dashboard Tools Operational
Platform API Operational
Developer Docs Operational
Hosting Operational
Hosting Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
Third Party Services Operational
Verato EMPI Operational
IMO Codeset Normalization Operational
Clinical Networks Operational
RLS Operational
Carequality Operational
CommonWell Operational
DirectTrust Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Monthly Maintenance - February 2026 Feb 21, 2026 02:30-04:30 CST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:17 CST

Monthly Maintenance - March 2026 Mar 21, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:17 CST

Monthly Maintenance - April 2026 Apr 18, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:18 CST

Monthly Maintenance - May 2026 May 16, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:19 CST

Redox FHIR Sandbox Refresh Jun 1, 2026 08:00-16:00 CDT

The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:37 CDT

Monthly Maintenance - June 2026 Jun 20, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:20 CST

Monthly Maintenance - July 2026 Jul 18, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:20 CST

Monthly Maintenance - August 2026 Aug 15, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:21 CST

Monthly Maintenance - September 2026 Sep 19, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:22 CST

Monthly Maintenance - October 2026 Oct 17, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:25 CST

Monthly Maintenance - November 2026 Nov 21, 2026 02:30-04:30 CST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:26 CST

Redox FHIR Sandbox Refresh Dec 1, 2026 08:00-16:00 CST

The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:38 CDT

Monthly Maintenance - December 2026 Dec 19, 2026 02:30-04:30 CST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:27 CST
Feb 7, 2026

No incidents reported today.

Feb 6, 2026
Resolved - The incident has been resolved and the Redox Engine has resumed normal operations. If you have any additional questions please reach out to support@redoxengine.com
Feb 6, 13:40 CST
Monitoring - A fix has been implemented to resolve the errors we were getting. We're actively monitoring the situation to ensure our errors return to nominal rates. If you have any additional questions, please contact support@redoxengine.com
Feb 6, 13:32 CST
Investigating - We are currently experiencing an issue with increased error rates for location queries to Carequality

What this means: If you query Carequality you may see an increased error rate.

What we're doing: We are actively investigating the issue and will report updates as we have them.

If you have questions Please contact us at support@redoxengine.com

Feb 6, 13:19 CST
Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026
Resolved - This incident has been resolved.
Feb 2, 02:35 CST
Monitoring - The RedoxEngine message/transmission logs have fallen behind starting at 8:45 PM Central on 2/1/26. Our team is currently investigating the cause and working on a solution.

Overall message traffic is unaffected.

If you have any additional questions, please notify us at support@redoxengine.com.

Feb 2, 02:11 CST
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.