Inbound Message Processing Delay

Incident Report for Redox Engine

Resolved

This incident has been resolved.

Posted Sep 21, 2021 - 09:37 CDT

Monitoring

The issue has been identified and a fix has been implemented. MLLP HL7 traffic continues to be delayed, but impacted queues are processing steadily at expected rates. We are continuing to monitor the results as traffic catches back up.

Posted Sep 20, 2021 - 15:31 CDT

Update

We've centralized the impact to only MLLP HL7 customers. At this time only MLLP HL7 customers are experiencing issues with message processing/

Posted Sep 20, 2021 - 14:05 CDT

Update

We are continuing to investigate this issue.

Posted Sep 20, 2021 - 12:38 CDT

Investigating

We have identified an issue affecting our inbound and outbound message processing times. All messages are being processed, however, there is a delay. We are investigating and will update with more information as soon as possible.

Posted Sep 20, 2021 - 12:24 CDT

This incident affected: redoxengine.com.