Unexpected API and Dashboard Outage - 3rd party service outage

Incident Report for Redox

Resolved

The incident has been resolved. Please do not hesitate to reach out to support@redoxengine.com if you are continuing to run into anything unexpected.

Posted Sep 08, 2026 - 16:04 CDT

Monitoring

We applied a fix at 2:23pm Central and processing appears to be operating as normal. We are still seeing delays in log visibility. We will continue to monitor to verify that the issues are fully resolved with our 3rd party vendor.

Posted Sep 08, 2026 - 14:25 CDT

Investigating

Our automated monitoring tools detected a major outage affecting the API and main site/dashboard at 1:34pm Central. Our team is currently investigating the cause and working on a solution.

Please work with your teams to implement downtime procedures.

If you have any additional questions, please notify us at support@redoxengine.com.

Posted Sep 08, 2026 - 13:59 CDT

This incident affected: Traffic Processing, Logs (view/search), and Dashboard Tools.