The incident has been resolved and the Redox Engine has resumed normal operations. If you have any additional questions please reach out to support@redoxengine.com
Posted Oct 27, 2025 - 10:16 CDT
Monitoring
A fix has been deployed and the alert emails are caught up. We are monitoring to ensure continued expected email traffic.
If you have questions about the alerts you received feel free to reach out to support at support@redoxengine.com
Posted Oct 27, 2025 - 09:24 CDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 27, 2025 - 08:28 CDT
Identified
Our service sending alert emails is currently paused
What this means: Alert emails are not being sent as expected. These include alerts sent out automatically to the alert contact, via lemonade stand and via alert rules.
What we're doing: We are working on releasing the queue which will result in multiple alert emails going out at once and then returning to real time alerts.