Message Processing Halted for Subset of Customers

Incident Report for Redox Engine

Resolved

This incident has been resolved.
Posted Dec 13, 2024 - 07:29 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Customers should see that traffic flow has resumed and may notice a larger queue depth until caught up.
Posted Dec 13, 2024 - 07:13 CST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 13, 2024 - 07:07 CST

Investigating

Redox is investigating an issue affecting message processing for a subset of customers.

Affected customers may notice a stop to inbound traffic from Redox and an inability to send messages outbound to Redox.
Posted Dec 13, 2024 - 07:00 CST
This incident affected: Engine Core.