Redox VPN Connection Issue

Incident Report for Redox Engine

Resolved

We have resolved this issue.

If you continue to experience issues with your VPN tunnel connecting to the Redox peer of 35.168.141.219, please submit a Production Support ticket and we will be happy to assist with the remediation.

Thank you.

Posted Mar 19, 2024 - 10:44 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 19, 2024 - 10:21 CDT

Investigating

Redox is investigating a connectivity issue affecting multiple VPN tunnels connecting to our Peer IP of 35.168.141.219.

We can remedy the issue by bouncing the tunnel on the Redox system.

If you are experiencing issues connecting to this peer, please place a Production Support ticket (HTTP://www.redoxengine.com/help) and Redox will assist. Thank you.

Posted Mar 19, 2024 - 10:01 CDT

This incident affected: VPN.