Latency in viewing logs

Incident Report for Redox

Resolved

A fix has been implemented for the log visibility issues and the latency is fully caught up. Logs should now be visible across the entire Redox platform. If you have any addition questions or are still experiencing issues, please reach out to support@redoxengine.com

Posted Feb 23, 2026 - 11:31 CST

Investigating

At approximately 10:15 ET, Redox became aware of an issue in which logs are not properly displaying on the dashboard. You may notice up to an hour of latency in viewing logs.

What this means: While logs are still processing properly, the dashboard is not displaying them as expected. Search within the dashboard will not work as expected until a fix has been implemented.

If you have questions about specific logs or your connection and whether it has been affected, please contact us at support@redoxengine.com

Posted Feb 23, 2026 - 10:16 CST

This incident affected: Logs (view/search).