All Systems Operational

About This Site

During planned maintenance or downtime, system availability may deviate from normal, but message flow through Redox shouldn’t be impacted. In the rare case of disruption, most messages will queue and be delivered after downtime since we don’t manually pause queues during maintenance.

You shouldn’t need to do anything since a Redoxer is always on call during and after the maintenance window to make sure traffic flow is normal. But if needed, you can proactively monitor your queues after downtime.

Traffic Processing Operational
Logs (view/search) Operational
Alerting Operational
Dashboard Tools Operational
Platform API Operational
Developer Docs Operational
Hosting Operational
Hosting Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
Third Party Services Operational
Verato EMPI Operational
IMO Codeset Normalization Operational
Clinical Networks Operational
RLS Operational
Carequality Operational
CommonWell Operational
DirectTrust Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Monthly Maintenance - February 2026 Feb 21, 2026 02:30-04:30 CST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:17 CST

Monthly Maintenance - March 2026 Mar 21, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:17 CST

Monthly Maintenance - April 2026 Apr 18, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:18 CST

Monthly Maintenance - May 2026 May 16, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:19 CST

Redox FHIR Sandbox Refresh Jun 1, 2026 08:00-16:00 CDT

The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:37 CDT

Monthly Maintenance - June 2026 Jun 20, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:20 CST

Monthly Maintenance - July 2026 Jul 18, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:20 CST

Monthly Maintenance - August 2026 Aug 15, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:21 CST

Monthly Maintenance - September 2026 Sep 19, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:22 CST

Monthly Maintenance - October 2026 Oct 17, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:25 CST

Monthly Maintenance - November 2026 Nov 21, 2026 02:30-04:30 CST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:26 CST

Redox FHIR Sandbox Refresh Dec 1, 2026 08:00-16:00 CST

The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:38 CDT

Monthly Maintenance - December 2026 Dec 19, 2026 02:30-04:30 CST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:27 CST
Jan 27, 2026

No incidents reported today.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026
Resolved - We are caught up and logs are now be visible across the entire Redox platform. If you have any addition questions or are still experiencing issues, please reach out to support@redoxengine.com
Jan 21, 17:47 CST
Monitoring - A fix has been implemented for the log visibility issues. Some data in logs is still behind, but catching up. We are actively monitoring the situation as all data catches up to real time. We expect to be fully back to live in an hour or two.

If you have questions, please reach out to support@redoxengine.com

Jan 21, 15:26 CST
Identified - We have identified the cause for the log visibility issues and are actively working on a fix. We will update the status of this incident when said fix has been deployed.
Jan 21, 14:58 CST
Update - We are still actively looking into both the root cause of this issue and a viable solution. We will continue to update as we have more information.
Jan 21, 14:34 CST
Update - We are continuing to investigate this issue.
Jan 21, 13:11 CST
Investigating - At approximately 12pm CT, Redox became aware of an issue in which some logs are not properly displaying on the dashboard.

What this means: While logs are still processing properly, the dashboard is not displaying them as expected. Search within the dashboard will not work as expected until a fix has been implemented.

If you have questions about specific logs or your connection and whether it has been affected, please contact us at support@redoxengine.com

Jan 21, 13:11 CST
Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026
Completed - The scheduled maintenance has been completed.
Jan 17, 04:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 02:30 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 24, 17:15 CST
Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026
Resolved - The incident has been resolved and logs delays are declining; the delay is expected to be gone by end of day. If you have any additional questions please reach out to support@redoxengine.com
Jan 14, 09:50 CST
Monitoring - At approximately 8:30am CT, Redox became aware of an issue in which some logs were delayed.

What this means: you may have experienced a delay before receiving traffic from Redox. However, please be aware that the actual processing of logs was unaffected; message flow was still occurring, albeit at a slower pace. A fix has been implemented for the delay issues and Redox is actively monitoring our logs. You may continue to experience delays as queues catch up to the present.

If you are concerned that your logs have been impacted or have any additional questions, please reach out to support@redoxengine.com

Jan 14, 09:38 CST
Jan 13, 2026

No incidents reported.