All Systems Operational

About This Site

During planned maintenance or downtime, system availability may deviate from normal, but message flow through Redox shouldn’t be impacted. In the rare case of disruption, most messages will queue and be delivered after downtime since we don’t manually pause queues during maintenance.

You shouldn’t need to do anything since a Redoxer is always on call during and after the maintenance window to make sure traffic flow is normal. But if needed, you can proactively monitor your queues after downtime.

Traffic Processing Operational
Logs (view/search) Operational
Alerting Operational
Dashboard Tools Operational
Platform API Operational
Developer Docs Operational
Hosting Operational
Hosting Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
Third Party Services Operational
Verato EMPI Operational
IMO Codeset Normalization Operational
Clinical Networks Operational
RLS Operational
Carequality Operational
CommonWell Operational
DirectTrust Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Monthly Maintenance - January 2026 Jan 17, 2026 02:30-04:30 CST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:15 CST

Monthly Maintenance - February 2026 Feb 21, 2026 02:30-04:30 CST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:17 CST

Monthly Maintenance - March 2026 Mar 21, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:17 CST

Monthly Maintenance - April 2026 Apr 18, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:18 CST

Monthly Maintenance - May 2026 May 16, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:19 CST

Redox FHIR Sandbox Refresh Jun 1, 2026 08:00-16:00 CDT

The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:37 CDT

Monthly Maintenance - June 2026 Jun 20, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:20 CST

Monthly Maintenance - July 2026 Jul 18, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:20 CST

Monthly Maintenance - August 2026 Aug 15, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:21 CST

Monthly Maintenance - September 2026 Sep 19, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:22 CST

Monthly Maintenance - October 2026 Oct 17, 2026 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:25 CST

Monthly Maintenance - November 2026 Nov 21, 2026 02:30-04:30 CST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:26 CST

Redox FHIR Sandbox Refresh Dec 1, 2026 08:00-16:00 CST

The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:38 CDT

Monthly Maintenance - December 2026 Dec 19, 2026 02:30-04:30 CST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 17:27 CST
Dec 3, 2025

No incidents reported today.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
Completed - The scheduled maintenance has been completed.
Dec 1, 16:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 08:00 CST
Scheduled - The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Jun 17, 08:37 CDT
Resolved - Logs are now be visible across the entire Redox platform. If you have any addition questions or are still experiencing issues, please reach out to support@redoxengine.com
Dec 1, 14:33 CST
Monitoring - A fix has been implemented for the log visibility issues. We are actively monitoring as the delayed logs continue to catch up. We expect all logs to be visible in around 30 minutes. We will update here once all logs are back to visible. If you have any questions please reach out to support@redoxengine.com
Dec 1, 13:33 CST
Update - We are still actively looking into this issue. We have made progress towards investigating the root cause and are still considering viable solutions. We will continue to update as we have more information.
Dec 1, 13:18 CST
Update - We are continuing to investigate this issue.
Dec 1, 10:20 CST
Investigating - At approximately 9:39 AM CST, Redox became aware of an issue in which logs are not properly displaying on the dashboard. In addition, a small subset of customer alerting messages are not processing in a timely manner

What this means: While logs are still processing properly, the dashboard is not displaying them as expected. Search within the dashboard will not work as expected until a fix has been implemented.

If you have questions about specific logs or your connection and whether it has been affected, please contact us at support@redoxengine.com

Dec 1, 10:20 CST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.