All Systems Operational

About This Site

Redox's Response to the Optum Cyber Event

During planned maintenance or downtime, system availability may deviate from normal, but message flow through Redox shouldn’t be impacted. In the rare case of disruption, most messages will queue and be delivered after downtime since we don’t manually pause queues during maintenance.

You shouldn’t need to do anything since a Redoxer is always on call during and after the maintenance window to make sure traffic flow is normal. But if needed, you can proactively monitor your queues after downtime.

Uptime over the past 90 days. View historical uptime.
API ? Operational
Dashboard ? Operational
redoxengine.com ? Operational
Engine Core ? Operational
Data Models ? Operational
Hosting Operational
Hosting Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
VPN ? Operational
Polling Operational
docs.redoxengine.com ? Operational
ScienceIO ScienceIO API Operational
Third Party Services Operational
Verato EMPI ? Operational
IMO Codeset Normalization ? Operational
Carequality Operational
90 days ago
100.0 % uptime
Today
RLS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Monthly Maintenance - June 2025 Jun 21, 2025 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:24 CST

Monthly Maintenance - July 2025 Jul 19, 2025 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:24 CST

Monthly Maintenance - August 2025 Aug 16, 2025 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:25 CST

Monthly Maintenance - September 2025 Sep 20, 2025 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:26 CST

Monthly Maintenance - October 2025 Oct 18, 2025 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:26 CST

Monthly Maintenance - November 2025 Nov 15, 2025 02:30-04:30 CST

We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:27 CST

Redox FHIR Sandbox Refresh Dec 1, 2025 08:00-16:00 CST

The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:37 CDT

Redox FHIR Sandbox Refresh Jun 1, 2026 08:00-16:00 CDT

The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:37 CDT

Redox FHIR Sandbox Refresh Dec 1, 2026 08:00-16:00 CST

The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:38 CDT
Jun 6, 2025

No incidents reported today.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025
Redox FHIR Sandbox Refresh
Completed - The scheduled maintenance has been completed.
Jun 1, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 08:00 CDT
Scheduled - The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Jun 17, 08:36 CDT
May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025
Traffic delayed and increased errors
Resolved - Latency has now resolved and traffic is flowing as expected.
May 29, 12:34 CDT
Update - For most feeds we have seen resolved latency. We are continuing to monitor until we see latency fully resolved.
May 29, 11:52 CDT
Monitoring - We have implemented a fix and seen that error rates have returned to nominal levels. The message latency is starting to decline. We are continuing to monitor until latency fully resolves.
May 29, 11:14 CDT
Identified - We believe we have identified the root cause of the issue and are deploying a fix.
May 29, 10:37 CDT
Investigating - We are seeing a number of increased errors with our API and delayed messages of up to 30 minutes. We are currently investigating the issue.
May 29, 10:35 CDT
May 28, 2025
Customer configured alerts not fully functional
Resolved - Alerting continues to function as expected. We are reaching out to customers who may have missed emails who are still in an alerted state individually.
May 28, 14:51 CDT
Monitoring - The secondary system's incident is resolved. All Customer Configured Alerts are back up and running. We are investigating possible impact for what alerts may not have been correctly emailed during the outage.

You can look at the Monitoring page on your dashboard to see an accurate current status of all customer configured alerts.
May 28, 13:26 CDT
Investigating - A secondary system we use for our Customer Configured Alerts is currently experiencing an outage. This may result in missed alerts or some extra alerts. Being sent out. This only affects the Customer Configured Alerts not all our other alerting systems. We are monitoring the impact of this secondary system outage.
May 28, 12:32 CDT
May 27, 2025

No incidents reported.

May 26, 2025

No incidents reported.

May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025

No incidents reported.

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