All Systems Operational

About This Site

Redox's Response to the Optum Cyber Event

During planned maintenance or downtime, system availability may deviate from normal, but message flow through Redox shouldn’t be impacted. In the rare case of disruption, most messages will queue and be delivered after downtime since we don’t manually pause queues during maintenance.

You shouldn’t need to do anything since a Redoxer is always on call during and after the maintenance window to make sure traffic flow is normal. But if needed, you can proactively monitor your queues after downtime.

Uptime over the past 90 days. View historical uptime.
API ? Operational
Dashboard ? Operational
redoxengine.com ? Operational
Engine Core ? Operational
Data Models ? Operational
Hosting Operational
Hosting Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
VPN ? Operational
Polling Operational
docs.redoxengine.com ? Operational
ScienceIO ScienceIO API Operational
Third Party Services Operational
Verato EMPI ? Operational
IMO Codeset Normalization ? Operational
Carequality Operational
90 days ago
100.0 % uptime
Today
RLS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Monthly Maintenance - March 2025 Mar 15, 2025 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:22 CST
Monthly Maintenance - April 2025 Apr 19, 2025 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:23 CST
Monthly Maintenance - May 2025 May 17, 2025 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:23 CST
Redox FHIR Sandbox Refresh Jun 1, 2025 08:00-16:00 CDT
The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:36 CDT
Monthly Maintenance - June 2025 Jun 21, 2025 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:24 CST
Monthly Maintenance - July 2025 Jul 19, 2025 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:24 CST
Monthly Maintenance - August 2025 Aug 16, 2025 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:25 CST
Monthly Maintenance - September 2025 Sep 20, 2025 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:26 CST
Monthly Maintenance - October 2025 Oct 18, 2025 02:30-04:30 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:26 CST
Monthly Maintenance - November 2025 Nov 15, 2025 02:30-04:30 CST
We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:27 CST
Redox FHIR Sandbox Refresh Dec 1, 2025 08:00-16:00 CST
The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:37 CDT
Redox FHIR Sandbox Refresh Jun 1, 2026 08:00-16:00 CDT
The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:37 CDT
Redox FHIR Sandbox Refresh Dec 1, 2026 08:00-16:00 CST
The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:38 CDT
Past Incidents
Feb 22, 2025

No incidents reported today.

Feb 21, 2025

No incidents reported.

Feb 20, 2025

No incidents reported.

Feb 19, 2025

No incidents reported.

Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025
Monthly Maintenance - February 2025
Completed - The scheduled maintenance has been completed.
Feb 15, 04:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 02:30 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 10, 09:21 CST
Feb 14, 2025

No incidents reported.

Feb 13, 2025
Some email notification services are down
Postmortem - Read details
Feb 20, 15:30 CST
Resolved - This incident has been resolved.
Feb 13, 11:38 CST
Monitoring - A fix has been implemented and customers will now start receiving the queued emails. We are continuing to monitor the results.
Feb 13, 11:15 CST
Identified - Two email notification services that Redox uses are down. These services affect emails for notifying customers of expiring certificates and for message traffic or VPN related issues. We have identified the issue and are implementing a fix.

When the issue is resolved, customers will receive all backlogged emails that would have been sent while the services were down.
Feb 13, 11:04 CST
Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

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