All Systems Operational

About This Site

During planned maintenance or downtime, system availability may deviate from normal, but message flow through Redox shouldn’t be impacted. In the rare case of disruption, most messages will queue and be delivered after downtime since we don’t manually pause queues during maintenance.

You shouldn’t need to do anything since a Redoxer is always on call during and after the maintenance window to make sure traffic flow is normal. But if needed, you can proactively monitor your queues after downtime.

Traffic Processing ? Operational
Logs (view/search) Operational
Alerting Operational
Dashboard Tools ? Operational
Platform API ? Operational
Developer Docs ? Operational
Hosting Operational
Hosting Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
Third Party Services Operational
Verato EMPI ? Operational
IMO Codeset Normalization ? Operational
ScienceIO ScienceIO API Operational
Clinical Networks Operational
RLS Operational
Carequality Operational
CommonWell Operational
DirectTrust Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Monthly Maintenance - October 2025 Oct 18, 2025 02:30-04:30 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:26 CST

Monthly Maintenance - November 2025 Nov 15, 2025 02:30-04:30 CST

We will be undergoing scheduled maintenance during this time.
Posted on Jan 10, 2025 - 09:27 CST

Redox FHIR Sandbox Refresh Dec 1, 2025 08:00-16:00 CST

The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:37 CDT

Redox FHIR Sandbox Refresh Jun 1, 2026 08:00-16:00 CDT

The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:37 CDT

Redox FHIR Sandbox Refresh Dec 1, 2026 08:00-16:00 CST

The Redox FHIR Sandbox will be refreshed to it's original state. Any unique data created by customers in the Sandbox environment over the past 6 months will be removed. Customers may continue to create unique data on seeded test patients once the refresh is completed.
Posted on Jun 17, 2024 - 08:38 CDT
Sep 17, 2025

No incidents reported today.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
Resolved - We have implemented a fix and latency has returned to normal. This incident has been resolved.
Sep 10, 08:41 CDT
Identified - We have identified an issue that is creating increased latency in message processing for some customers. We are currently working on implementing a fix.
Sep 10, 08:33 CDT
Sep 9, 2025

No incidents reported.

Sep 8, 2025
Resolved - All affected traffic has been replayed. This issue has been resolved.
Sep 8, 12:54 CDT
Monitoring - A fix has been implemented and we are monitoring the results. Message processing is back to normal, and we are replaying affected messages on all impacted connections.
Sep 8, 11:59 CDT
Identified - The issue has been identified and a fix is being implemented.
Sep 8, 11:25 CDT
Investigating - Message processing impacted for a subset of customers. We are currently investigating the issue.
Sep 8, 11:19 CDT
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.